Good News, TSYS Customer Service Representative Jobs 2022

TSYS Customer Service Representative Jobs 2022

 

Full Job Description TSYS Customer Service Representative jobs

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payment solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payment solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Position Open to work out of our offices in Columbus, GA or Alpharetta, GA

 

Summary of This Role

Responsible for building and sustaining strategic relationships with our customers. Maintain a high level of knowledge and understanding of our industry, business, and market. Be the expert on our client’s business, strategy, goals, objectives, and organization/contacts. Identify white space opportunities to optimize clients’ business performance while growing our revenue. Guide the development, execution, and maintenance of tailored Account Growth Plan and Playbook. Support driving revenue-generating opportunities through Salesforce stages to closure

Job Specific Duties and Responsibilities

Leverage industry, market, and TSYS product and service expertise to strengthen mutually beneficial strategic client relationships. Be the expert on your client’s business, strategy, goals, objectives, and organization, develop and execute tailored Account Growth Plan and Playbook, identify whitespace, and drive opportunities through Salesforce stages to closure.

 

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What Part Will You Play?

  • Is responsible and accountable for the totality of client relationship for assigned accounts; all Global Payments products and services including TMS, Value Added Products (VAPs), and Core across all platforms. Participates in and ensures the appropriate support and service activities are provided for company products and services for clients of varying sizes. Is responsible for ensuring tactical initiatives are implemented successfully.
  • Supports the client by acting as the voice of the customer, identifying product support and development needs and communicating needs internally. (Client Management)
  • Maintains long-term relationships with clients. Ensures understanding of the client business and product installations to identify service needs, plan service delivery, and drive the use of proactive service and support mechanisms to reduce client downtime and support costs. Identifies new product services based on the strategic direction of the client’s business. (Client Management)
  • For the North America segment, supports the Client Business Review and acts as an advocate for the client. Aligns clients’ needs with internal solutions. Conducts the complete setup and preparation for the client review, including collecting reporting from other areas, generating certain types of reporting, and understanding the output from that reporting. Assists with presenting specified sections of this information to the client with the intent to improve the client’s business. For the International Segment, owns the organization and delivery of client business reviews. Aligns clients’ needs with internal solutions.
  • Manages the complete setup and preparation for the client review, monthly and/or quarterly and annual Executive reviews, including collecting reporting from other areas, generating certain types of reporting, and understanding the output from that reporting. Manages the implementation, execution and follow-up of actions associated with monthly/quarterly balanced scorecards and Global Payments Inc. client survey. Assists with presenting specified sections of this information to the client with the intent to improve the client’s business. (Client Management)
  • For the North America segment, tsys Customer Service Representative is accountable for invoice accuracy, including research and dispute resolution and understands the financial and compliance impacts of client support. Consistently analyzes and monitors the client’s processing environment to identify and implement strategies for operational efficiency and cost savings. For the International segment, ensures the accurate and timely forecasting of all revenue and lines, on a monthly and quarterly reporting basis for assigned accounts. Validates monthly billing to the client ensuring accuracy and timely issuance of invoices. Ensures client stays current with no bad debt. Accountable for the negotiation and settlement of any direct loss claims or billing disputes for assigned accounts. (Client Management)
  • Develop an Account Plan and Contact Plans; Fully understands the client organization and strategy to enable Global Payments to engage and navigate throughout the enterprise. Defines relevant propositions for each client and qualify opportunities to ensure a high probability of win and successful delivery. Is accountable for the profitability of the client; achieves agreed revenue targets. (Client Growth)
  • Supports the renewal of client contracts and addenda to agreed retention, deal parameters, and financial and commercial points for assigned accounts. Receives support from legal and other key stakeholders for areas outside of the Relationship Management’s area of expertise. (Client Growth)
  • Manages sales support resources and works with internal stakeholders to create and deliver propositions. (Client Growth)
    Stays abreast of industry trends, regulations and competitive products in order to strategically identify and target sales opportunities. (Client Growth)
  • For the North America segment, maintains customer profile of client’s architecture and processing environment, product matrix (Client Management)

 

What Are We Looking For in This Role?

Minimum Qualifications of tsys Customer Service Representative

  • Bachelor’s Degree
  • Relevant Experience or Degree in Degree in Finance, Marketing, Business, etc.; Combination of relevant training and/ or experience in lieu of degree
  • Typically Minimum of 6 Years of Relevant Exp
  • Experience in client-facing roles and/or financial industry.

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What Are Our Desired Skills and Capabilities of tsys Customer Service Representative?

Skills / Knowledge – Having wide-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways. Having ownership of a sub-function, account or matrix management responsibilities, applies knowledge to meet goals, maintain relationships, propose opportunities to expand the business, and lead matrix teams. Some barriers to entry exist at this level (e.g., dept./peer review).

TSYS Customer Service Representative Job Complexity – Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside their own area of expertise. Builds on/Maintain external relationships of assigned accounts.

Supervision – Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead).

Communication Skills tsys Customer Service Representative- Oral and written. Ability to develop and conduct presentations.

tsys Customer Service Representative Collaboration Skills – Collaborate with internal and external audiences to solve problems.

Customer Service Skills – Aligns client needs with internal solutions.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

 

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for tsys Customer Service Representative employment without regard to race, colour, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

 

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

 

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